Within an organizational culture, there are processes, content and knowledge of “how we do things here”. The ability to quickly and effectively identify and exchange valuable knowledge is essential to meet your mission. Capturing, transferring information as well as creating new knowledge from existing knowledge are important so that employees and volunteers have the systems and content necessary for their jobs.
A sustainable non-profit organization will have the processes and tools to address:
People: Encouraging a culture of knowledge sharing. This includes sharing among staff and associates as well as participating in appropriate communities of practice.
Content and Context: Delivering knowledge within context to enhance innovation and grow in capabilities to deliver on the mission
Process : Facilitating the sharing of knowledge and connecting processes to achieve your strategic direction. The organization requires tools, templates and processes for easy access to information and mechanisms to keep information fresh.
Technology: Creating a platform to optimize the accessibility of knowledge
Measure success:aligning key performance indicators to measure and track the success and ensure progress