Planning & Evaluation

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Planning & Evaluation

This section recognizes the work to plan for programs and services and to successfully deliver the services. The discussion begins with a discussion of the role of operations and then describes the layers of planning required.

"A sustainable non-profit organization will have programs and services that are: consistent with the vision and mission; responsive to current needs within the community; based on strategic and business planning directions; and measured against concrete performance targets; and evaluated regularly."

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Definitions of Mission, Vision and Values.

A sustainable non-profit organization will prepare and implement a strategic plan.

A Business Plan outlines how the strategic plan will be implemented within a prescribed budget.

An Operational plan or work plan describes the specific objectives and activities of staff.

The nature and scope of an organization’s programs and services are a direct expression of its Mission and are developed through strategic and business planning and a lot of hard work.

A marketing plan defines an organization’s unique niche in the sector or business arena of the organization.

A communications plan details a variety of mechanisms for building effective informal and formal internal and external communications.

A risk management policy should define the organization’s relationship to risk.

The evaluation of programs to define whether the programs are meeting the needs of the community served.